TCF Pellets Privacy Policy

TCF Pellets (“we”, the “Company”) presents its Privacy Policy on this page:

We respect the privacy of users of the main site at https://tcfpellets.com.br and its subdomains ("site") and related services ("user" or "you") and is committed to protecting the personal information that Users share. We believe that you have the right to know our practices regarding the information we may collect and use when you visit our site.

Your consent

BY ENTERING, CONNECTING, ACCESSING OR USING THE SITE, YOU AGREE TO THE TERMS AND CONDITIONS SET FORTH IN THIS PRIVACY POLICY (THE “PRIVACY POLICY”), INCLUDING THE COLLECTION AND PROCESSING OF YOUR PERSONAL INFORMATION (AS DEFINED BELOW). IF YOU DO NOT AGREE TO ANY TERMS PROVIDED HEREIN, YOU MAY NOT ACCESS OR USE THE SITE OR SERVICE.

FOR THE AVOIDANCE OF DOUBT, YOU AGREE TO THE COLLECTION, PROCESSING, TRANSFER AND USE OF YOUR PERSONAL INFORMATION. YOU ALSO ACKNOWLEDGE AND CONFIRM THAT IT IS NOT NECESSARY TO PROVIDE US WITH YOUR PERSONAL INFORMATION AND THAT SUCH INFORMATION IS PROVIDED VOLUNTARILY.

What information can we collect about our users?

We may collect two types of data and information from our Users:

Non-identifiable and anonymous information (“non-personal information”). We have no knowledge of the identity of the User from whom we collect Non-Personal Information. Non-Personal Information is any non-hidden information that does not allow identification of an individual User and is available to us while that User is entering and/or using the Site. The Non-Personal Information being collected consists of technical information, behavioral information and aggregate information and may contain, among other things, the User’s activity on the Site, type of operating system, user clickstream or searches on the Site, browser type and version, keyboard language, screen resolution, etc.
Personally identifiable information (“Personal Information”). This information may identify an individual or may be of a private and/or sensitive nature.

Website users automatically provide their IP address, primarily to enhance the user experience and for geolocation and security purposes, as detailed below.

Furthermore, the Personal Information being collected consists of any personal data knowingly and voluntarily provided by the User:

Personal Information is collected from the details that Users provide in the Contact Forms, Business Interest Forms, Work With Us Forms on the Website (the “Contact Forms”), which include, but are not limited to, the User’s full name, the name of the company/organization, their email address, telephone number and other information. The User can optionally provide, via the Contact Forms, any text they wish to insert in the “message box”. As soon as we receive your contact details, our representative will contact you for further communication. Our representative may collect additional Personal Information from you.

For the avoidance of doubt, any non-personal information connected or linked to any personal information shall be deemed to be personal information for as long as such connection or link exists.

We do not collect any personal information from you or related to you without your approval, which is obtained, among other things, through your active acceptance of the Privacy Policy.

How do we collect information about our users?

There are a few methods we use:

We collect information through your entry and use of the Site. In other words, when you are using the Site, we may collect and store information relating to that use.
We collect information that you choose to give us voluntarily. For example, we collect Personal Information when you contact us through Contact Forms.

We may collect and store this information independently or with the help of our authorized third-party service providers, as detailed below.

What are the objectives of collecting information?

Non-personal information is collected for:

Statistical and research purposes and to personalize and improve our Website and services.
Improved user experience when using the site.

Personal information is collected for:

To answer your question.
To provide and personalize our services for our users.
Provide Users with commercial materials, updates on the company, new offers, surveys or news, etc.
Contacting users for marketing and sales purposes.
To provide users with up-to-date information about our products and services.
To contact Users for the purpose of providing technical assistance and supplying the Services.
To determine the general geolocation information (e.g. country) from which the user’s computer is connected to the Internet so that we can know the general location of the users of our site, as well as to protect our site.

Sharing information with third parties

This Company will not share any personal information it collects with third parties, except in the following circumstances:

(a) satisfy any applicable law, regulation, legal process, subpoena or governmental request;
(b) enforce this Privacy Policy, including investigation of possible violations thereof;
(c) detecting, preventing or dealing with fraudulent, security or technical issues;
(d) respond to claims that contact information (e.g. name, e-mail address, etc.) of third parties has been posted or transmitted without their consent or as a form of harassment;
(e) protect the rights, property or personal safety of the Company, its Users or the general public;
(f) by virtue of undergoing any change in control, including by way of merger, acquisition or purchase of all or substantially all of the Company’s assets, provided that such acquirer maintains the same privacy terms below;

Please note that we collect, maintain and/or manage personal information through Company-authorized providers of certain products or services (such as cloud service hosting) (including, if applicable, their affiliates), solely and limited to providing us with requested services and not for any other purposes. These suppliers may be located in a country that does not have the same data protection laws as your jurisdiction.

For the avoidance of doubt, the Company may use non-personal information and transfer and disclose it to third parties at its discretion.

Deletion or modification of personal information:

In any event, if for any reason you (or anyone else) wish to delete or modify Personal Information, please complete one of the Contact Forms and we will use reasonable efforts to modify or delete any Personal Information in accordance with applicable privacy laws. Please note that unless otherwise explicitly specified herein and/or unless you instruct us otherwise, we may retain your personal information for as long as reasonably necessary for the purposes for which such personal information was collected, all as permitted by applicable privacy laws.

Aggregated and/or anonymous information derived from the use of the Site may remain on our servers indefinitely.

Please note that the laws of your local jurisdiction may provide you with certain privacy-related rights, such as the right of access, the right to rectification, the right to erasure, the right to restrict processing, the right to data portability and the right to object to the processing of Personal Data. If you wish to exercise these rights and feel that you cannot do so through the Website, please fill in one of the Contact Forms with the appropriate details of your request.

Minors

The Site is intended for Users over the age of eighteen (18). Therefore, the Company does not intend to and does not knowingly collect personal information from underage children. We reserve the right to request proof of age at any stage so that we can verify whether minors are using the Site.

Security

We take reasonable steps to maintain the security and integrity of our Site and to prevent unauthorized access to or use of it through industry standard technologies and generally accepted internal procedures. Personal information is hosted on servers that provide strict advanced security standards (physical and logical). Please note, however, that there are inherent risks in transmitting information over the Internet or other electronic storage methods and we cannot guarantee that unauthorized access or use will never occur. THE COMPANY SHALL NOT BE LIABLE FOR UNAUTHORIZED ACCESS, HACKING OR OTHER SECURITY INTRUSIONS OR FAILURE TO STORE OR THEFT, DELETION, CORRUPTION, DESTRUCTION, DAMAGE OR LOSS OF ANY DATA OR INFORMATION.

Third-party service providers

When using the Site, we may be using third party service providers, who may collect, store and/or process the information detailed herein. The Company makes commercially reasonable efforts to engage with third parties that publish a privacy policy governing their collection, processing and use of non-personal and personal information. This software may include, but is not limited to, the following companies:

Amazon, whose Privacy Policy can be found at https://aws.amazon.com/privacy/ ;
Facebook, whose Privacy Policy can be found at https://www.facebook.com/policy.php ;
Google Analytics, whose Privacy Policy can be found at https://policies.google.com/privacy ;
RD Station, whose Privacy Policy can be found at https://legal.rdstation.com/pt/privacy-policy/ .

Read the terms of use and privacy policies of these service providers to understand their privacy practices.

Cookies and other tracking technologies

When you access or use the Site, we or our third-party service providers may use industry-wide technologies, such as “cookies” or other similar technologies that store certain information on your computer or device (“Cookies”), which will allow us to perform automatic activation of certain features and make your experience much more convenient and easy. We or our authorized third-party service providers may use session cookies (which expire after you close the site) and persistent cookies (which remain on your system until you delete them). It’s easy to disable or delete cookies. Most browsers allow you to delete cookies from your computer’s hard disk, block the acceptance of cookies or receive a warning before a cookie is stored. However, if you disable or delete cookies, your online experience may be limited. Cookies generally only store non-personal information, such as the web pages you have visited, the duration of your browsing etc. The company does not control these third-party service providers.

International Data Transfer

In order to provide the Site, we transfer information collected about you, including Personal Information, to affiliated entities or to other third party services provided (as provided herein) across borders and from your country or jurisdiction to other countries or jurisdictions around the world. Please note that we may transfer this information to a country and jurisdiction that does not have the same data protection laws as your jurisdiction, and you agree to this transfer of information.

Direct marketing

You agree that we may use your contact details that you have provided to us (including, without limitation, e-mail address and telephone number) for the purpose of providing you with commercial and/or non-commercial materials relating to our current features and/or future products and services. You may withdraw your consent by sending a written notice to the Company’s e-mail address that appears on the Site or, alternatively, follow the instructions for removing yourself from the e-mail list available in the message transmitted to you.

Changes to the Privacy Policy

The terms of this Privacy Policy will govern your use of the Site and any information collected on it. The Company reserves the right to change this policy at any time. So visit this page often. We will notify you of material changes to this policy on the home page of the Site and/or send you an e-mail regarding such changes to the e-mail address you may provide to us. Such material changes shall become effective 7 (seven) days after notice has been provided on our Site or sent by e-mail, whichever is earlier. Otherwise, all other changes to this Privacy Policy will be effective as of the stated “Last Revised” date and your continued use of the Site after the Last Revised date will constitute acceptance of and agreement to be bound by those changes.

Do you have any questions?

If you have any questions (or comments) about this Privacy Policy, please fill in the general contact form on the Contact page.